Bridgepoint Active Healthcare — Health in Old Toronto Toronto

Reviews of Bridgepoint Active Healthcare

• Jackson

  Added 2016.09.25

  Please accept my heartfelt appreciation and gratitude to the amazing work that your staff do for the community.
• Leo

  Added 2016.07.21

  My Grandmother has been diagnosed with terminal cancer. The cancer is spreading rather slowly. She was admitted here back in December 2016 and she's still there. My family including my cousins aunts and uncles all takes shifts to ensure someone is there at all times. Now there's good reason for this, the care there is just horrible. So just to give you a few examples, my grandmother rooms with another patient who has difficult moving and seeing. When she calls for the nurse because she's in pain, they tell her that they'll be there immediately, but does not attend to her until an hour later. Since she has a tough time seeing and moving, she request to be fed. When she requested that the nurse ignored here and walked away. When she buzzed the nurse again the nurse came in and removed her food. Unfortunately she has no visitors and therefore we are unable to let her family know about this situation. Because my grandmother has been there for a while she had a few room mates who has came and gone. Another room mate was moaning in pain, so one of my family members requested a nurse to attend to her. The nurse response was like "oh that's just how she is, she's just restless". So my family member decided to just check in herself. The poor lady was shivering and was basically naked. So my family member had to quickly put the blanket over her and let the nurse know. I eventually told that lady's family member but she passed away shortly. A lot of this is occurring during the evening and over night. The overnight nurses just don't care. We even caught them sleeping at their work station. When we requested them to assist my grandmother to the washroom, they said they'll be there in a moment...a few minutes passed so we walked over to their station...they were just sitting there socializing and you bet we let them know how concerning that is. They have poor communication there. They messed up my grandmother's amount of food intake, they reused some of the items when they are supposed to replace. I can go on and on, but long story short, if you planning on admitting a love one there, be prepared to be there for them, because more than half the time, you'll be doing the nurses job because they just don't give a f@c# for a lack of a better word. I've read other reviews, and it can be different in other parts of the hospital. But i'm pretty sure most people doesn't have someone there 24/7 to see the actual care received.
• Madison

  Added 2016.06.24

  I was sent here by Michael Garon hospital. Formally TEGH.
• Emilia

  Added 2016.06.03

  Speaking as an outsider, the palliative care unit at Bridgepoint is the bomb. There are reasons as to why nurses don't attend certain patients. From experience, patients reach a certain point where they stop feeling uncomfortable, therefore it is reasonable not to attend to their needs immediately. A colleague of mine has received complaints of her attitude, though from what I heard, she did her responsibilities as a nurse. Good for those nurses who do more than what the job requires, but they are only setting expectations too high for the rest of us nurses. There is no reason we should get the dirty look from those families that show no gratitude.
• Piper

  Added 2015.12.10

  I have been here for three weeks and am looking at being discharged in approximately 8 days or so.
• Kennedy

  Added 2015.11.27

  The nurses and staff are extremely professional and caring.
• Aiden

  Added 2015.08.25

  I would like to take this opportunity to thank the Doctors, physiotherapists, occupational therapists and all staff at BridgePoint Acive Healthcare, who were associated with the care of my father.
• Brielle

  Added 2015.07.10

  Bridgepoint is a bright and airy building.
• Mason

  Added 2015.04.22

  My special thanks to Dr. Tammy, Dr. Heather, Heather and Jennifer who enabled my father to make full recovery. The nurses and staff were always available and able to assist if there was any concerns.
• Alexa

  Added 2014.10.15

  A very comforting and convenient facility,manned by friendly and supportive nursing staff. Perfect to help you get back to your normal life.
• John

  Added 2014.06.12

  The food really is quite good. Not 5 star but then again you're there to heal not fine dining.
• Eva

  Added 2013.09.30

  The care, professional, attention was exemplary and truly amazing. The food was nutritious, well presented and flavourful. The rooms and premises were very clean. The facilities and programs organized to keep the patients engaged and welcome were commendable. The computer room, TV facility and bright lunch area was a great way to break the monotony of the daily routine if any !!
• Madeline

  Added 2013.04.13

  I feel truly blessed to have access to such excellent level of health care and rehab. This recovery would not have happened without the support, encouragement and facilities of your institution.